Refund Policy
Last updated: 20 October 2026
This policy explains when we refund payments for Detektify plans. It is part of our Terms and Conditions.
Your plan starts straight away
When your payment goes through, your plan starts and the tokens for that period are added to your account at once. You can use every feature included in your plan from that moment.
Unused time
If you don't use the service during a billing period, that period is still payable, and we don't refund it for that reason alone. To stop future charges, cancel before your next renewal date (how to cancel).
When we do refund
- Duplicate charges. If you were charged twice for the same thing, we refund the extra charge.
- Our mistakes. If a fault on our side stopped you using the service you paid for, we refund the affected payment.
- EU and UK customers. If you live in the EU or the UK, you can cancel within 14 days of your first payment for a plan. Because you asked us to start your plan straight away, we refund the part of the period you haven't had yet.
- Where the law requires it. This policy doesn't affect your legal rights where you live, including your rights under the Australian Consumer Law.
How to ask for a refund
Email [email protected] from the email address on your account, with the date and amount of the charge. We aim to reply within 2 business days. Approved refunds go back to the original payment method; your bank may take 5 to 10 business days to show it.
When we refund a payment, we also remove what it bought (the unused tokens for that period).
Before disputing a charge
Please contact us first; most problems are solved within a couple of days. If you dispute a charge with your bank, we'll share our records of your purchase, the terms you accepted and your use of the service with Stripe and your bank.
Contact
ReputePost, LLC, 1111b South Governors Avenue, Dover, DE 19904, USA. Contact us at [email protected].